Have you been to the service center several times for the same problem with your vehicle? If this is the case, your vehicle is likely a lemon, and you may be entitled to a refund, replacement, or cash compensation. Each state’s Lemon Law protects consumers from serious, defective mechanical and/or electrical problems or flaws associated with that vehicle that affect the vehicle’s safety, use, or value.
Describe each issue in detail
When you drop off your car, be sure to describe the problem in detail, including when it occurs, and any sounds or odors associated with it. If it’s a recurring issue, describe it in the same way each time. If the Lemon Law documentation does not clearly show the same issues, you will be unable to prove the problem is the same.
The dealer's paperwork should be complete
Check that the service advisor has included all of your vehicle’s symptom information on his or her written repair order, which must be signed when your vehicle is returned for repairs. Before you sign it, have them revise it if they haven’t already. When you pick up your vehicle, make sure the paperwork you receive explains what work was done, including any items that were changed. This will also come in handy when the vehicle’s warranty expires and the same part breaks down again.
As a result, you can claim that the item was defective and that the second repair should be provided free of charge to you. Finally, check the dealer’s documentation to see whether the dates on it indicate when your vehicle was in the shop for maintenance. However, even if a vehicle’s problem recurs, a mechanic may try different fixes on it to see if the problem may be resolved. In this case, a lemon car can still be defined as a vehicle that has the same condition as before.
If you have a Lemon Law case, be sure that the dealer’s paperwork reveals how long the car was out of service. For vehicles with a wide range of problems that the dealer fixes correctly the first time, this is very useful. Some states’ Lemon Laws apply to these vehicles because of how long they’ve been in the service center. It’s important to know your legal rights if you possess a lemon vehicle.
Lemon law claims allow consumers to choose between a refund and a new vehicle. It doesn’t matter which method of payment you choose, you can only be charged a nominal amount for miles driven before the first Lemon Law repair. Find out how the fee is computed in your state’s Lemon Law by consulting it. Sales tax, registration, and other taxes paid at the time of purchase are normally refunded, as are incidental fees incurred because of the Lemon vehicle, such as towing or rental car charges.
If you desire a replacement vehicle, you shouldn’t have to pay sales tax or any other registration expenses. Towing and rental car fees should also be reimbursed by the manufacturer if your vehicle was a Lemon. A Lemon Law Expert can help you get the attention of the manufacturers. In order to secure the greatest outcomes for you, Lemon Law attorneys have experience and knowledge of the Lemon Law consumer protection statutes.
One of the biggest mistakes is failing to ask for written service reports
For Lemon Law cases, the service report is essential evidence. It is common for the service report to include the vehicle’s mileage and service dates, as well as customer complaints and repair attempts. Most service technicians and representatives put “unable to duplicate customer issue” on their service report, but at least it documents their complaint and helps to prove their point.
Service technicians are often sent out to inspect a consumer’s vehicle while they wait for their complaint to be resolved. It’s possible they won’t send a service report if they declare they can’t find anything wrong with the car and hand it back to the customer within an hour or so. Keep a written record of your visit and complaint whenever you are in the service department.
Not ensuring that the genuine complaint of the consumer is included in the service report
On occasion, even when the vehicle has been worked on by an auto dealership’s maintenance department, technicians and service advisors fail to include a note about a customer’s complaint in their service report. This is a must-do task. You can’t just tell the judge, arbitrator or jury that you told the service technician what your complaint was by telling them that you wrote it down.
It is always possible for the service technician to claim, “No, she didn’t”. As long as the consumer tells him that the passenger window stalls occasionally, the service expert can’t refute it. Aside from that, jurors like what they see rather than what they are told. It’s always a good idea to review a service report given to you by the service center before you leave. So if you don’t agree with something, tell them to change it for you. Try to get them to sign a piece of paper saying they won’t change it if they won’t.
Be careful to include the date and sign it. It’s important that you do everything you can to get the complaint on the report. Fights and arguments should be avoided when dealing with the service department staff. When the service staff testify that the customer was very nice, it sounds a lot better in court than if you say: “he swore at me for no cause at all”.
As long as you maintain your composure and manners, you will be viewed as trustworthy and reputable. Someone who is aggressive and combative is viewed as less truthful than someone who is not.
Defining the issue (be general)
Any engine, transmission, or front tire sounds should not be specified. Be sure to let the service department know if there is a noise coming from the front of the vehicle. After complaining about engine noise, they may ask you about tire noise. It may be the same problem, but now you’ve created two new ones. It must be repaired three times for the SAME issue in order for the Lemon Law to be enforced. Your long-term success depends on your ability to keep your concerns general.
Aside from that, can you truly identify what the problem is unless you have an automotive background or are a qualified mechanic? Don’t make any guesses! Instead of describing your problem to the service department, describe your symptoms instead. There’s no such thing as going to the doctor and telling him or her “Doctor, I think I have meningitis.” Saying, “Doctor, my throat hurts and I have a fever.” Servicing your car is comparable. Don’t try to identify the problem yourself; instead, tell the service professionals about the car’s symptoms in general.
Why Choose Us?
Our specialty is Lemon Law, that is why we only handle Lemon Law claims. When you hire us, our attorneys will do all the legal work for you, because we understand the stress that consumers like you deal with when they have a Lemon.